Journey Health offers text messaging to members, their caregivers and partner-organization staff.
1. Program description. Journey Health staff send one-to-one text messages about appointment reminders and scheduling updates, callbacks and care coordination follow-up, and reply to questions you send us. We do not send marketing messages.
2. Consent. You may receive messages if you agreed verbally, texted us first, or provided your mobile number to your health plan or provider for care-related contact. Consent is not a condition of purchase or of receiving services.
3. Message frequency. Message frequency varies, typically 4-5 messages per month.
4. Cost. Message and data rates may apply, depending on your mobile plan.
5. Opt out. Reply STOP to any message to stop receiving texts. You will receive one confirmation message.
6. Help. Reply HELP, call 877-811-2266, or email support@journeyhealth.io.
7. Carriers. Mobile carriers are not liable for delayed or undelivered messages.
8. Privacy. See our SMS Privacy Policy at https://journeyhealth.io/privacy-policy-for-sms. Mobile opt-in information, including phone numbers and SMS consent, will not be shared with or sold to third parties or affiliates for marketing purposes.
9. Changes. We may update these terms and will post the revised version on this page.
